Frequently Asked Questions
Everything you need to know about your Shona Joy experience.
How long will it take for my order to arrive?
Domestic orders are typically processed within 24-48 hours and delivered via express shipping within 1-3 business days. International shipping times vary by location but generally take 3-7 business days.
What is your return policy?
We accept returns on full-priced items within 30 days of purchase, provided they are in original condition with tags attached. Please note that sale items are eligible for store credit only, and 'Final Sale' items cannot be returned.
How do I determine my correct size?
We provide a comprehensive size guide on each product page. Our collections generally follow Australian sizing. If you are between sizes, we recommend checking the specific garment measurements or contacting our customer care team for styling advice.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your destination. Please be aware that international orders may be subject to local customs duties and taxes.
Can I make changes to my order after it has been placed?
As we strive to process orders as quickly as possible, we are unable to guarantee changes or cancellations once an order is confirmed. Please contact our support team immediately if you notice an error in your shipping address.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Afterpay and Klarna.